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Pre-Installation Requirements (On-Premise)

  • Updated

 

Before arriving at installation site, review the following checklist to ensure installation, network, and tool requirements are met.

  1. Required for Installation and not provided in box. Installer must provide.

  • 2-gang switch box (refer to Rock Installation Guide for orientation)
  • Ethernet cable (Cat5e or Cat6)
  • 22/6 cable from the PACS panel to the 2-gang switch box
  • 22/6 cable from the 2-gang switch box to the tethered badge reader

  1. Tools – additional tools may be needed

  • Level
  • Measuring tape,
  • Wire stripper / cutter
  • Phillips screwdriver

  1. PoE+ (802.3at Type 2) 30W Requirements

  • The network port and associated policy is configured for PoE+ (802.3at Type 2)
  • If the network port is not PoE+ then a PoE+ injector must be provided (802.3at Type 2)
  • The Ethernet cable from the PoE+ network port to the Rock is Cat5e or Cat6, must be in good condition, and shorter than 100m.
  • A PoE+ tester to confirm that at least 30W can be provided over the Ethernet cable. (Confirms that PoE+ (802.3at Type 2) is properly configured on the network port and that the Ethernet cable is good quality.)
  • UL294B certified injector required for UL294 installations

  1. Network Requirements

  • Our team is available to help you work through Rock and Server network requirements unique for each customer.
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  • These ports are outbound from the Rock:
    • TCP 80 - Redirect to TCP 443
    • TCP 443 - UI and Events
    • TCP 3310 - Profile Sync
    • TCP 3334 - Device On-Boarding
    • TCP 8443 - Firmware Updates
    • TCP 8800 - Updated UI
    • TCP 9000 - Firmware Updates
    • UDP 53 - DNS
    • UDP 123 - NTP
    • UDP 1194 - Troubleshooting
  • These URLs are required to be whitelisted:
    • https://platform.alcatraz.ai:443
    • https://logs.alcatraz.ai:443
    • https://storage.alcatraz.ai:443
    • https://sync.alcatraz.ai:3310
    • https://mender.alcatraz.ai:8443
    • https://mender.alcatraz.ai:9000
    • https://onboarding.alcatraz.ai
  • Inbound To the Rock for ONVIF Only:
    • TCP 80 - ONVIF Agent
    • TCP 554 - RTSP Streaming
    • UDP 554 - RTSP Streaming
    • UDP 3702 - ONVIF Discovery
    • Other Multicast Ports as defined by the VMS

  1. Credentials

  • Request username and password to the Alcatraz Admin Portal
  • Request a badge configured in the ACS for access to the door for testing

  1. Configure the Rock's Network IPs

  • Create QR code and show to the Rock to config its network settings

     7. Get Account Information

  • Check that work order indicates:
    • End User Account Name
    • Sits (locations where the Rock will be installed)
    • Rock Mode (ex. 1FA, 1FAF, 2FA, 2FA-M, enrollment) - Configure Rock Mode

 

 

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