If a Rock had been onboarded or has been operating normally suddenly shows Offline state in the Alcatraz AI Admin Portal, review the following considerations:
- A network issue - check if there have been changes in your network such as cables moved or damaged.
- Rock lost power - check that it is still connected to a reliable source of PoE+.
- Tamper Security events - check if there are TamperDeviceDetected and TamperDeviceRestored events. Physical location of Rock may need to be checked if TamperDeviceRestored is not seen.