After installing the Rock, and all faults have been cleared from the display, the Rock is ready to be onboarded to the Alcatraz AI Admin Portal that runs on the server hosted by Alcatraz or an on-prem server that is hosted on customer site.
A QR code is generated with the IPs to connect the Rock.
After the Rock scans in the QR code, check the information scrolling at the bottom of the display.
Example of the info scrolling:
IP:10.0.12.127, SN:255.255.255.128, GW:10.0.1.1, SRV:onboarding.alcatraz.ai(Alcatraz server IP)
- Verify the info - IPs have been entered correctly
- Verify the SRV IP is not (?) - indicates it cannot reach the server
- If everything looks correct, check network requirements (required ports are opened and required URLs are whitelisted)
- contact support for help if the Rock is not able to connect after these checks.