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  1. Alcatraz AI
  2. FAQs
  3. General

General

  • How does a Rock work?
  • Is a server solution required?
  • How can a Factory Reset be done on the Rock?
  • What happens when a Wiegand HOLD signal is asserted from the ACS?
  • Why does the Rock get so warm?
  • Why do my Rock devices show offline?
  • How does the tamper alarm work?
  • What is the Rock’s behavior in fail-safe mode?
  • What is the best way to keep the Rock powered during an outage?
  • Is there Customer Support?
  • What is the Warranty?
  • What’s the capacity of a single Rock?
  • Where does the computing take place?
  • What type of RJ-45 connector can be used with a Rock?
  • How does the Rock use Wiegand and how would it know if access is granted or denied?
  • What is the difference between Cold Boot and Cold Start?
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